Customer Relationship Management

CUSTOMER RELATIONSHIP MANAGEMENT

We guarantee that your CRM framework built with us is intended to strengthen interactive communication with your customers, and allow you to adaptively modify your client strategy. This will help maintain a promoting methodology tailored to your clients’ changing needs.

At SmartOn Solutions, we harness the power of key CRM elements to drive optimal results for your business, providing comprehensive solutions tailored to your unique needs.

Custom CRM arrangements & modules

Development

Microsoft Dynamics CRM

Full-cycle usage

SalesForce CRM

Coordination and custom add-ons development

SmartOn Solutions makes the most significant CRM elements work for your business. We offer

CHOICE MAKING SUPPORT

Customer profiles: data collection, aggregation, history tracking
Customer segmentation rules automation
Reporting tool configuration
Cost-of-sale and resource allocation management
Market investigation and patterns following
Planning and scheduling tools
Issue-tracking tools
Task management tools
Dashboards and scorecards

CUSTOMER COMMUNICATION AND SERVICING

Call center automation
Inquiry repositories and processing
Customer help desk automation
Request handling automation
Customer access portal
Alerts and notifications automation
Integration with customers’ data transfer system and APIs

THE PATH TO SUCCESS

A profound understanding of our clients’ particular business necessities and our technical project skills are a necessity to succesfully complete any CRM advancement project. The result is an effective, practical, adaptable and simple-to-use CRM framework. We hope it allows your organization and customers to profit by successfully associating your business procedures with wise choice making. You can depend on us to bring your uncertainty about your IT investment to a minimum.

SmartOn Solutions gives proficient help at all phases of CRM execution –>

Development from scratch
Integration
Deployment
Existing arrangement update and augmentation
Research and consultation
Platform customization
User training
Support and maintenance

SmartOn Solutions can offer consultation at all phases of customer relationship management (CRM) execution:

Enterprise security management
Accountable IT management
Risk management
Security roles and duties

Security policies
IT security staff training
Security as a development lifecycle
Security that is planned, managed, measured, reviewed and audited